Faq's

Have Any Questions?

General

What types of companies do you work with?

Mostly technology businesses — MSPs, SaaS companies, IT resellers, and consultancies. We also work with professional services firms that sell into the technology sector. If your work is strong but your communications aren't doing it justice, we're probably a good fit. Get in touch and we'll tell you honestly.

How do we get started?

Reach out via the contact page and tell us a bit about what you need. We'll have a short call to understand the project, then come back with a proposal and timeline.

What’s your typical turnaround time?

It depends on the project. Retainer clients have agreed turnaround times built into their package. For standalone projects, we confirm timelines in the proposal. If you have a fixed deadline, tell us upfront — we'll be straightforward about whether we can meet it.

Do you offer ongoing design support?

Yes. Most of our clients work with us on a monthly retainer rather than project by project. We offer two packages: Design Support from £1,500/month and Strategic Communications from £3,000/month. Full details are on the Services page. If you're not sure which fits, the discovery call will sort it.

Can you work with our existing branding and templates?

Yes. Most projects start with what you already have — brand guidelines, templates, or existing assets. We work within your visual identity and improve wherever we can.

How do you price your services?

Retainer pricing is on our Services page. For standalone projects, we quote based on scope and timeline. We don't do volume-based work — we take on a small number of clients and focus on doing the work properly.

Brand & Identity

What's included in a brand identity project?

It varies by scope, but typically: logo and visual identity, colour palette and typography, brand guidelines, and a suite of core assets — business cards, email signatures, document templates, and presentation slides. We'll agree what's in scope before we start.

We already have a logo. Can you work with what we have?

Yes. Not every business needs a full rebrand. If your logo is solid but the wider identity needs work — inconsistent templates, no guidelines, poor application across materials — we can build around what exists.

Do you produce brand guidelines?

Yes, always. A brand without guidelines doesn't stay consistent. We produce guidelines that are practical rather than decorative — focused on how to use the identity day to day, not just how it looks on a mood board.

How do you handle confidential information?

We keep all client files secure and are happy to sign NDAs before any project begins. Most of what we receive is commercially sensitive, so discretion is standard practice.

Can you help with applying the brand across materials?

Yes. Once the identity is defined, we can produce everything your team needs — presentations, proposals, brochures, social templates — all consistent with the brand.

Presentations

Do you only design in PowerPoint?

PowerPoint is the most common format we work in. We also design in Keynote. If you have a specific tool or format in mind, let us know and we'll confirm whether we support it.

Can you create a template for our team?

Yes. We design branded slide templates and libraries so your team can produce professional presentations without starting from scratch each time.

Can you improve an existing presentation?

Yes. Whether it needs a visual refresh, a clearer structure, or both, we'll work with what you have and make it better.

Our presentations contain sensitive information. How do you handle that?

We keep all client files secure and are happy to sign NDAs before any project begins. Most of what we receive is commercially sensitive, so discretion is standard practice.

How do you turn technical content into clear slides?

We use visual hierarchy, diagrams, and data visualisation to make complex ideas easier to follow. Our background in the technology sector means we understand the material — we simplify without losing accuracy.

Bids & Proposals

What types of bid documents do you work on?

RFP responses, sales proposals, tender submissions, and framework bids. We work on both the design and the structure — not just making documents look better, but making them easier to evaluate.

Can you help with structure and content, not just design?

Yes. Good proposal design and good proposal writing reinforce each other. We can help with argument flow, structure, and clarity, as well as the visual execution.

Can you create a proposal template for ongoing use?

Yes. A well-built template speeds up every future bid. We design templates that are flexible enough for different opportunities but consistent enough to look coherent across submissions.

How familiar are you with RFP requirements for technology businesses?

We've worked on bids for technology vendors, MSPs, and IT service providers across public and private sector procurement. We understand what evaluators look for and how to structure a response to meet it.

Do you offer rush services for time-sensitive bids?

Sometimes, depending on our schedule. Get in touch as early as possible and we'll confirm whether we can take the project on. If we can, we'll focus on the highest-impact elements first to make sure you hit the deadline with the strongest possible submission.

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